Refund Policy
30-Day Return Policy
At Ah Lian & Wei Ming., you have 30 days from the date you receive your item to request a return.
How to Start a Return
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Contact our customer service team at info@ahlianweiming-orchardroad.com
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Provide your order number (found in your confirmation email or invoice).
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Wait for approval. Our team will provide you with:
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The return address
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Clear instructions on how and where to send your package
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❗ Important: Items sent back without prior approval will not be accepted.
Return Conditions
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All returns must be shipped to our returns facility in Asia.
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A €10 administration fee per item will be deducted from your refund.
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Customers are responsible for return shipping costs.
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Items must be in their original condition (unworn, unused, and with tags, if applicable).
Damages or Issues
Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can put it right.
Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to:
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Request a return for the original item.
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Once approved, place a new order for the replacement item.
Refunds
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Once we receive your return, processing takes 2–4 business days.
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You’ll receive a refund confirmation email once it’s issued.
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Funds typically appear in your account within 3–5 business days.
⏳ Please note: Your bank or card provider may require additional time to complete the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@ahlianweiming-orchardroad.com
Cancellation Policy
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Cancellations must be requested within 1 hour of placing an order.
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Due to our rapid processing system, orders cannot be modified or cancelled after this window.
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If the cancellation window has passed, please wait for delivery and follow our standard return process.